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Handling the customer complaint can be a major headache but it’s one of the most important things to do for the business. How can I handle customer complaints effectively?
Depending on what type of service you were providing, but in retail this is what I was taught. First, if the customer is standing in front of the area of complaint, move him/her to a neutral place. If they are right in front of, the power tool, parts dept, etc where the problem happened, they may neRead more
Depending on what type of service you were providing, but in retail this is what I was taught. First, if the customer is standing in front of the area of complaint, move him/her to a neutral place. If they are right in front of, the power tool, parts dept, etc where the problem happened, they may never calm down. Plus get them out of range of other people. A crowd eggs some people on. They sometimes play to the crowd. Then listen to them, try to understand what happened. Repeat what you think you heard, that tells them you did listen.
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